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docFore........................................................................................................vii
Preface..........................................................................................................ix
ChapterI
ApproachestoKnowledgeManagement...................................................1
Introduction..............................................................................................1
TheEconomicSchool..............................................................................2
IntellectualCapitalAccounting......................................................2
IntellectualCapitalManagement...................................................6
KnowledgeMarketFramework......................................................9
TheOrganizationalSchool.....................................................................14
ManagingCommonKnowledge...................................................14
Socialization-Externalization-Combination-Internalization
Process......................................................................................21
ManagingKnowledgeWorkers....................................................27
TheStrategicSchool..............................................................................32
CodificationandPersonalizationStrategy.................................33
Stock,FlowandGrowthStrategy................................................35
BarrierstoKnowledgeManagement.....................................................38
CulturalBarriers............................................................................38
ErrorBarriers................................................................................40
CaseStudy:PhotoCure..........................................................................41
ChapterII
Resource-BasedStrategyforKnowledgeManagement........................43
Introduction............................................................................................43
Resource-BasedTheoryoftheFirm.....................................................43
CapabilitiesandResources..........................................................44
Resource-BasedStrategy..............................................................50
Activity-BasedTheoryoftheFirm................................................53
KnowledgeasaStrategicResource......................................................55
CharacteristicsofKnowledge......................................................58
TheKnowledge-StrategyLink......................................................72
ValueConfigurationsforBusinessOrganizations..................................76
TheFirmasaValueChain...........................................................77
TheFirmasaValueShop.............................................................78
TheFirmasaValueNetwork.......................................................82
ComparisonofValueConfigurations..........................................84
CaseStudy:Nokia..................................................................................85
ChapterIII
IS/ITinKnowledgeManagement..............................................................87
Introduction............................................................................................87
KnowledgeManagementProcesses.....................................................90
KnowledgeCreation......................................................................90
KnowledgeStorageandRetrieval...............................................92
KnowledgeTransfer......................................................................95
KnowledgeApplication.................................................................96
KnowledgeManagementSystems........................................................98
RequirementsfromKnowledgeManagement..............................98
BenefitsfromKnowledgeManagementSystems......................101
ContingentApproachtoKnowledgeManagementSystems...102
ExamplesofSoftwareVendors..................................................104
SystemsSupportforEmergentKnowledgeProcesses.............106
ExpertSystems.............................................................................110
AnInitialProjectforSystemsPlanning...................................113
EnablersofKnowledgeManagementSystems.........................118
KnowledgeManagementPositions.....................................................121
ChiefKnowledgeOfficer...........................................................121
ChiefInformationOfficer..........................................................130
CaseStudy:LindhStabellHortenandSchjødt...................................140
ChapterIV
StagesofGrowthinKnowledgeManagementTechnology................145
Introduction.........................................................................................145
StagesofGrowthModels...................................................................146
GuttmanScalingforCumulativeGrowth.................................149
TheKMTStageModel.......................................................................151
BenarkVariablesforEachStage......................................158
TheCaseofLawFirms......................................................................168
LawyersasKnowledgeWorkers...............................................169
LawFirmChange.......................................................................170
KnowledgeCategories...............................................................170
ImplicationsforSystemsDesign................................................176
KnowledgeManagementMatrix...............................................181
EmpiricalTestsoftheKMTStageModel..........................................185
LawFirmSurveyinNorway......................................................185
LawFirmSurveyinAustralia....................................................198
ComparisonofNorwegianandAustralianLawFirms...........199
LinkingtheKMTStageModeltoOtherModels................................207
IntellectualCapitalManagementandStageModel................207
ValueShopandStageModel....................................................209
KnowledgeManagementMatrixandStageModel.................210
CaseStudy:Linklaters........................................................................213
ChapterV
IS/ITStrategyforKnowledgeManagement.........................................216
Introduction.........................................................................................216
StrategyAnalysis................................................................................223
DescribingCurrentIS/ITSituation...........................................223
DescribingCurrentandDesiredBusinessSituation..............225
KnowledgeManagementAnalysis............................................230
AnalyzingNeedsforChange.....................................................231
StrategyChoice...................................................................................231
IdentifyingAlternativeActions..................................................232
SelectingAppropriateActions...................................................240
KnowledgeManagementActions..............................................245
MakingthePlan.........................................................................247
StrategyImplementation.....................................................................252
ImplementingPlan......................................................................253
BarrierstoImplementation........................................................255
KnowledgeManagementTechnologyArchitecture.................261
EvaluatingResults......................................................................263
TheYModelinStrategicManagement..............................................265
CaseStudy:TheOpera.......................................................................268
ChapterVI
Conclusions................................................................................................270
References..................................................................................................271
Minicases....................................................................................................280
AbouttheAuthor.......................................................................................290
Index...............，大小：993 KB